CONNECTWISE PSA AND GENESYS CLOUD INTEGRATION

STREAMLINE YOUR CUSTOMER SERVICE WITH THE CONNECTWISE PSA ANS GENESUS CLOUD INTEGRATION

Enhance your customer support experience by seamlessly connecting your ConnectWise PSA and Genesys Cloud platforms.

Key benefits:

• Synchronized Customer Data: Ensure your customer information is always up-to-date and consistent across both platforms.
  
• Automated Ticket Creation: Save time and reduce manual effort by automatically creating ConnectWise service tickets for incoming Genesys Cloud interactions.
• Unified View of Customer Interactions: Provide your customer representatives with a comprehensive view or customer interactions, enabling more personalized and informed support.

How it works:

1. Interaction Arrives: When a customer interaction arrives on the Genesys Cloud platform, a ConnectWise service ticket is automatically created and linked to the interaction.
   
2. Ticket Assignment: As the Genesys CX platform distributed the interaction to a customer representative, the ticket ownership is updated accordingly.
3. Quick Access to Ticket Details: Customer representatives are provided with a convenient link to access the ticket, its details, and any other open cases for the customer.
4. Seamless Ticket Viewing: Clicking on the link opens the ConnectWise service ticket, complete with prepopulated Company and Contact information.
5. Interaction History: The conversation link and history of agents who have been alerted are readily available in the notes section of the ticket.
6. Automatic Updates: If the interaction is abandoned or the customer leaves a voicemail, the integration automatically updates the ticket to reflect the change in status.

Learn more about how the ConnectWise PSA and Genesys Cloud Integration can revolutionize your customer service operations.

Contact our team today for a personalized demonstration and consultation.